FAQ's
- What times do you Deliver and Collect?
All castles will be delivered between 7am and 12pm, and collected from 6pm onwards. The exact times of delivery and collection are unknown until the evening before. We order castle deliveries on the map so that it is quicker for our drivers and they are not traveling back and forward. We will try our best to assist you with the times of your party if requested in advance.
- How do the castles inflate?
Our Inflatables come with an electric fan blower which will need to be plugged into a suitable power socket. We provide the extension leads so don't worry if your power socket is not close to where the inflatable is going.
- How much does it cost on electricity?
Our electric blowers use approximately £0.12 per hour. To give an idea of what this means, a hair dryer uses more electricity! All of our extension leads and blowers are PAT tested and are safety checked before delivery.
Bouncy castles that are set up by Galaxy Bounce are safe! All of our team are fully trained to set up and safety check the inflatable before leaving it with the customer. Please note that children using the inflatable must be supervised by an adult at all times!
- Can I Deflate the castle myself?
Yes! You must make sure that no one is on the inflatable before you deflate. To defeat the inflatable, simply turn off the power socket. The castle will slowly deflate.
- What happens if it rains?
Do not worry about the castle if it rains. The material used to make a castle is water proof! Most of our castles are also fitted with a rain covers that protect from showers. Please note that water will bubble through the seams as there are tiny holes where the castle has been stitched together. Please leave the castle turned ON when raining to prevent large puddles of water. If the rain stops - simply leave the castle for 15 minutes to air out and dry it with a towel before allowing children back onto the inflatable.
- What happens if its windy?
The castle will be either anchored down, strapped down or attached to sandbags so that it cannot move too much. Unfortunately for safety reasons we can not hire our inflatables in winds 25mph and above.
- How much space do I need to fit the castle in?
Our castle needs an extra 4ft for the sides and 5ft for the front and back. For example: if the castle is 15ft front to back by 12ft side to side, you would need a clear space of atleast 20ft front to back and 16ft side to side. This is to give enough room for the blower, safety mat etc.
- What access is required for the product to be delivered and collected?
Our castles rolled up are a bit larger than the width of a human. We would need a clear path way for a human to easily walk through. If we need to wheel the castle through the house please make sure you have clear path through the house before we arrive.
Yes. We are have public liability of up to 5 million pounds which means we are covered for any defective equipment or faults during setup. Please note that it is the hirers responsibility to ensure children using the inflatable are supervised by an adult at all times!
- Do you charge for cancelation?
In majority of cases we do not charge a cancelation fee however we do ask if you could give as much notice as possible so that we can resell the inflatable. If you give us very little notice (on the day) we may charge a cancelation fee of £10.
- Do I have to set up the castle myself and would it be cheaper if I did?
No. Delivery and set up of the castle is included in the price of the product. Our staff are fully trained to safely set up the inflatable. Our insurance requires only our staff to set up our products.
- How do I book the overnight option?
Our overnight option is an extra £20 and the castle MUST be in a secure back garden! Either type it into the notes section when booking online or give us a call on 07904650095.
- How much are the inflatables?
We have a large variety of inflatables. Children's castles start from £50. Browse through our website to view all products and prices.
- What time of year do you work?
Galaxy Bounce start the season in March and finish up in October. We work weekends through these months and may be able to supply a castle on a weekday if it's in a secure back garden. Our team will reply all year round so please don't hesitate to ask if you have any questions.
- My party is tomorrow, can I still book an inflatable?
Yes. Please give us a call or send us a message on Facebook to see if we have any inflatables available.
- If my garden has a slope, can I still hire a castle?
Yes. We can still set up the inflatable if it is on a slight slope however, we have to ensure the children's safety is top priority so if you are unsure, then send us over a picture and we will be happy to help.
- What are the appropriate ages for a castle?
We have a wide variety of castles and themes for all different ages. If you give us a call or send us a message on Facebook we will be happy to help you find a suitable inflatable.
- Can I have the castle on concrete?
Yes! Galaxy Bounce is equipped to provide a castle on all different surfaces.
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If you have any questions, please don't hesitate to get in contact.
We are here to help 7 days a week!
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